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New Member
posted Mar 5, 2024 1:27:07 PM

Why cant I reach an expert to chat with?

Why cant I reach chat?

0 2 164
2 Replies
Level 15
Mar 5, 2024 1:28:17 PM

See this TurboTax support FAQ for how to contact a Tax Expert - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=ltevt681

Level 15
Mar 5, 2024 1:28:23 PM

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746#M3984