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New Member
posted Nov 2, 2023 9:47:38 AM

Why can't I log in to my 2022 return? I started my 2022 return but have not filed it. What can I not seem to find it in my turbo tax account to complete it?

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2 Replies
Level 15
Nov 2, 2023 10:39:50 AM
Level 15
Nov 2, 2023 11:03:33 AM

You may have more that one account and the account you signed onto is not the one you used for the 2022 tax return.

 

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2022 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)