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posted Oct 15, 2020 4:34:27 AM

Why can't i enter tax information for my state?

It goes to Let's Download and Install Your States       
I press the OK
Program states Getting Your State
Then states Your Software is up to date
I press OK
I then press Start for Ohio again and it does the same thing.....over and over.

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1 Replies
Level 15
Oct 15, 2020 5:11:39 AM

See this TurboTax support FAQ for the state install caught in a loop - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787