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New Member
posted Jun 4, 2019 6:04:04 PM

Why can't I e-file my New York State tax return? I am a non-resident and I have been able to e-file in prior years.

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1 Best answer
Intuit Alumni
Jun 4, 2019 6:04:05 PM

If you select the Transmit Returns Now button, and it's not letting you e-file your return, the likely source of the problem is "cookies."  These little pieces of code are sent to your browser so we can personalize your experience.

Please see the TurboTax FAQ below for more information on resolving the issue:

https://ttlc.intuit.com/replies/7143445


2 Replies
Intuit Alumni
Jun 4, 2019 6:04:05 PM

If you select the Transmit Returns Now button, and it's not letting you e-file your return, the likely source of the problem is "cookies."  These little pieces of code are sent to your browser so we can personalize your experience.

Please see the TurboTax FAQ below for more information on resolving the issue:

https://ttlc.intuit.com/replies/7143445


New Member
Jun 4, 2019 6:04:07 PM

Thanks, but not exactly my situation.  When I get the screen for filing, the e-file option is not available, only the file by mail option.  The explanation is that i have a tax situation that doesn't allow e-filing.