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New Member
posted Apr 7, 2020 3:03:52 PM

Why can't I complete the stimulus registration, it's on the last step and won't go through

0 5 657
5 Replies
Expert Alumni
Apr 7, 2020 3:26:30 PM

The issue was fixed last night.  

 

If you are using TurboTax online edition, I would suggest you clear cache and cookies on your web browser.  Here are the steps: 

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.
  • And try again ( clear answer and start over)

@kb110110

New Member
Apr 8, 2020 10:04:29 AM

Do you have a program through intuit where you can change your banking info from your 19 tax returns for the stimulus payment? and I didn’t file through y’all for 19 I filed through y’all for 18

Expert Alumni
Apr 8, 2020 10:37:40 AM

The Treasury is expected to shortly announce an online portal where direct deposit information can be supplied to the IRS. Here is what you should do: 

 

Go to  http://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know to see if they have set up the online portal. (This article will be updated with the web address once it’s available.)

Level 1
Apr 10, 2020 12:22:51 AM

Where would that be at

Expert Alumni
Apr 10, 2020 8:48:11 AM

There are a couple of things that you can try to get past the snag,

  • Try closing TurboTax,
  • Compete a  disk cleanup,
  • Restart your computer.  

If this doesn't work try this:

  • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  • If those suggestions didn't help, try going back to your first browser and delete cookies.