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New Member
posted Jan 31, 2020 10:08:32 AM

Why can I not use Turbotax.com on line? 1/31/2020

Every time I log into turbotax.com, it tells me I need to update Safari, Google Chrome, Mozilla Firefox or Microsoft Edge.  I have updated Chrome on my desktop and laptop and I continue to get the same message.  It won't even let me log on to my account.  Why can't I used turbotax online?  

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1 Replies
Intuit Alumni
Feb 5, 2020 3:45:39 PM

Please check the TurboTax help topic below to ensure you have the required version:

TurboTax Online system requirements

 

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you need assistance getting into your account, please see the link below:

Forgot your TurboTax Online User ID or password?