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New Member
posted May 31, 2019 7:49:57 PM

Why am I not getting this service at no cost?

0 3 473
1 Best answer
Level 15
May 31, 2019 7:49:58 PM

Everyone can "Start for Free".  But the Free Edition is suitable for only the simplest returns with the standard deduction.  If your individual tax situation is more complex than that, TurboTax will inform you of the need to upgrade to a paid edition.  See more info below.

https://ttlc.intuit.com/replies/3300257

3 Replies
Level 15
May 31, 2019 7:49:58 PM

Everyone can "Start for Free".  But the Free Edition is suitable for only the simplest returns with the standard deduction.  If your individual tax situation is more complex than that, TurboTax will inform you of the need to upgrade to a paid edition.  See more info below.

https://ttlc.intuit.com/replies/3300257

New Member
May 31, 2019 7:49:59 PM

thank you Kat

Level 15
May 31, 2019 7:50:01 PM

How kind of you!  My pleasure!