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New Member
posted Mar 2, 2025 2:09:47 PM

Why am I being charged $$$$$$$$$ when I purchased Turbo Tax delux

Looks like you prepared your taxes with TurboTax Live Assist & Review Deluxe
Unfortunately, you won’t be able to apply your licence to this return since your licence is only applicable for TurboTax Deluxe. Your licence is still valid and you can apply it to another tax return. Question? Visit our FAQ page or connect with our product experts are available on Facebook and Twitter.

 

It said the upgrade was 0$$$ for my son who is under 25

 

Now it's not taking my activation code?

Come on!!! This is frustrating . I'll never buy this program again and I'll make sure everyone else knows too!

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1 Replies
Level 15
Mar 2, 2025 2:12:45 PM

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129