Your message shows you are using the Live Basic edition, which is NOT the Free edition.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.
OR -
IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.
To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:
See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program
See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program
i thought filing was free plus i use PNC for depositing my return i would like the 70$ back if possible if i was gonna get charged would of to a tax prepare! can you u please help
TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see below for more information and instructions on how to remove unwanted charges or add-ons.
If you would like to contact customer support for additional assistance please see below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632