where are messages in turbo tax account sent from expert

Depending on what TurboTax product you are using, your message may be found when clicking on "Messages" in your top right corner after you log into your program or 

by clicking on the TurboTax floating LIVE help button.

 

If you still don't see it, try clearing cache and cookies and check again.   ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

 

If you still need help, you can contact us at 800-446-8848.

 

You can connect with a LIVE TurboTax Agent as follows:

1. You can Select the floating Live help button.
2. You can select Connect with live help at the top of the chat window.
3. You can enter your tax question or tax topic area and select Continue.
4. You can select your preferred method for connecting with a tax expert.

 

If you're using the TurboTax mobile app the instructions for how to connect with a tax expert are on the app.

 

If you would like to switch to TurboTax Live and you start using another TurboTax product:

1. Sign in to TurboTax and open or continue your return.
2. Select Live Tax Advice.
3. Select Upgrade.

 

 

Click here for "How do I get TurboTax Live?"

 

Click here for "How do I connect with a tax expert in TurboTax Live?"