Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order is shown as a download then sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
For assistance with any billing or shipping issues you will need to contact TurboTax support.
Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order is shown as a download then sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
For assistance with any billing or shipping issues you will need to contact TurboTax support.
Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
James S When will I get my disc and download inf please reply. Soon as possible If sent I never got it.
I paid for my turbo tax program in November 2019 and still have not received it.
@Lun562 wrote:
I paid for my turbo tax program in November 2019 and still have not received it.
If you are an Advantage subscriber where you receive the desktop software (CD or Download) automatically each tax year, sign onto your Advantage account and then use the toll free phone number to speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage
See this TurboTax support FAQ about an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...
Otherwise contact TurboTax support for assistance. Use the key words billing issues.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax