Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 4, 2024 4:28:48 PM

When I try to efile, it says I can't because the file can't be saved. How can I get rid of the encryption?

0 3 262
3 Replies
Level 15
Mar 4, 2024 4:30:18 PM

Are you using the Mac desktop software?   If so, I don't use a Mac, but it will provide more info for someone to help.

Returning Member
Mar 4, 2024 4:32:24 PM

Yes, it is a Mac

 

Level 15
Mar 4, 2024 4:59:09 PM

In the meantime, does anything change if you restart (reboot) your Mac computer and relaunch TurboTax and let it update?

 

@Opus 17   Greetings.  When you are next in the forum, are you able to make any suggestion concerning this Mac issue?  Thanks!