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New Member
posted Jan 19, 2023 12:44:08 PM

When I go to save my file, I can't get past a box that says: TurboTax wants to use your confidential information stored in "Intuit ID... in your keychain No pswd works.

I know my computer and TurboTax passwords. I'm unfamiliar with Keychain.  How can I bypass the box?

0 4 411
4 Replies
Level 15
Jan 19, 2023 12:50:48 PM

This is an issue that has been brought to TT's attention.  Contact Customer Support

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

Level 15
Jan 19, 2023 1:50:32 PM
New Member
Apr 1, 2023 10:55:39 AM

This really is _NOT_ helpful. This bug is really a deal breaker.

New Member
Apr 14, 2023 2:16:11 PM

This worked for me on a MacBook Pro:
Go to keychain>passwords, For whatever reason I had many entries for TurboTax, so I had to go back a ways in time to find the right one. But look for an old installation date from the previous year that contains that long code that you might have seen in the error message. Click on that one to open, type in your regular password you use to unlock your Mac keychain, it asked me for the password twice. Then click on the Access Control tab in the small window.

Select previous year's app and remove it with the negative button. Then click on  
“Allow all applications to access this item” and click Save Changes

Then when I went back to TurboTax, the error message went away and it worked fine. Good luck!