It looks like that link just has automated phone lines listed. I can't find a number / way to contact the IRS to speak with an actual human. Is there any way to do that right now? I am looking to get updated info on our refund. I have checked the status of my refund via Where's My Refund but I have the "Your tax return is still being processed" message. Not sure what they are questioning/reviewing as we have very straight forward taxes and I double checked what we submitted - it's correct. We have not received a letter in the mail. It would be nice to get our refund... 🙂 Any advice on how to contact a human at the IRS right now?
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
Right now it will be hard to contact anyone at the IRS. Additional Processing can be completely random, but it generally means there has to be actual eyes on your return, unfortunately, it could be a while. Sorry for your frustration.