The keychain is used by the Mac operating system to store passwords and other personal information. If Turbotax asks for access to your keychain, you would type in the password you use to log into your Mac (that's your Mac keychain password -- it unlocks the keychain which contains all your other passwords and stored information.)
I have the same problem with downloaded Premier 2022 on a Mac. I haven't figured out which password it wants, but the Mac login password does NOT work for me as recommended in another comment.
Same problem here. The password I use to log on to my Mac doesn't work.
I got an update pushed today and it still does it for me. No fix yet it seems.
Keychain password doesn't work. Worse yet, the prompt stays on the screen, even after closing TurboTax and I had to restart my MAC to get rid of it. Turbotax tech support thinks it's because of my Bitdefender, but I doubt it. In any case, I don't want to give Intuit access to my keychain. The nice tech support lady couldn't even get on to my desktop because none of their tools would work. Have used TurboTax for 15 years with no problems like this, guess it's time to move on. POS.
Update, I followed instruction on this Bitdefender link (https://www.bitdefender.com/consumer/support/answer/30618/) to basically disable it's functionality and was at least able to get the Intuit keychain prompt to close. Still couldn't save the Turbotax file properly, but this told me that Turbotax and Bitdefender don't play well together. It doesn't appear that TurboTax will work if I don't give it access to my keychain, which I won't do.
Thanks for your input. I don't have Bitdefender or any aftermarket security apps. Just MacOS that gets updated every time they offer.
To clarify the problem description, I only get the prompt when I try to use the File menu. It comes up every time, which means I can't access most of the File menu options. I have to press Deny or Allow multiple times to get the dialog to go away and I still can't use the File menu.
It seems I can use Command+s, +o, .... but I don't know all the options that I might be missing nor do I have confidence that saving/exporting will work correctly when I need it to.
Turbotax please address this issue.
Please reach out to TurboTax Customer Support for assistance with the issue you are experiencing with your software.
What is the TurboTax phone number?
@MichelleLO This issue has been brought to the attention of the moderators, who are looking into it.
Thank You, I am having the same problem. Can't access the file menu, pop up asking for keychain password comes up.
Same problem here too. I also do not have any additional security or other antivirus programs on my Mac.
Please provide access to file menu.
Thanks
@PDG500 Found this solution from another user and it worked:
1) close TurboTax and restart your computer
2) go back to TT and when you get the dialog box, put in your computer password and select ALWAYS ALLOW
You must select Always Allow. This is definitely a software glitch that will hopefully get fixed, but until then this should solve your problem.
I don't see why Intuit needs to get into my Keychain "to use your confidential
information stored in "Intuit ID" ". This was not required last year.
Intuit needs to fix it's code.
Called Turbotax support and got some guy in some other country (I think) that I couldn't understand. Could barely hear him because of the bad connection and noise in the background.
My situation is also exactly as you say. Here is last year's File menu.
Do you have any antivirus running such as Norton or Bitdefender on your computer? @BillyBuggy
I spent 2 hours and 20 minutes trying to get a resolution for this with TT Customer Support. I will not provide Turbotax with access to my confidential information. They made it seem like I was the only one with this problem.
If this isn't illegal, it's certainly unethical. I'm going to contact the Office of the Attorney General if I don't get assistance.
I followed what user mindiw suggestec and after 2 restarts it worked. What a pain. Its only Mac Turbo Tax software that I have ever had a problem.
I don't want TT to access my keychain. If it needs a particular password, I'm happy to provide it by typing it in.
Some one said its your MAC log on password. WRONG.. As all of us using apple PCs know when ever you boot up it asks for your Apple passwords. So there is no way you would not know this as apple forces all cold boot to be your Apple ID password. It is NOT. This didn't work. Now I am being blocked from doing a simple FILE SAVE for my tax return. Anyone figure out what Turbo Tax is trying to do?
I don't have bitdefender. I have pure apple only on my laptop and as we all know all apple PC users have to input their logon credential every cold boot. This is NOT the password as someone indicated Turbo Tax wants. I also will be dammed to give Turbo Tax access to my entire Keychain as it wants access to it by the sound of pop up. All prior years this has never been asked. I should be allowed to save this to my hard drive or cloud without Turbo Tax blocking me. I agree with you completely.