This is a known issue that is currently being worked on. I've included a FAQ that provides additional information, as well as a link within the FAQ where you can click to receive email notifications when updates related to this issue become available:
https://ttlc.intuit.com/replies/6630168
Some users are finding a work around by deleting the state return, re-adding and completing the state return and paying the fee for the state return at the checkout step. Please be sure that you do not confuse paying for your Federal return with paying for your state return fee, as they are separate fees.
Is this still a known issue for 2020 and if so what does it mean and why cant I efile?
We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.
a. Check AvailabilityPlease confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready? (The 8915-E Form is projected to be e-fileable starting 02/24/2021)
b. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below
Sign out of TurboTax.
Sign back in.
E-file the return again.
You may need to remove your state and prepare your state return again to move past the error and successfully e-file.
c. Send us your tax fileStill receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:
Click Tax Tools in the menu to the left.Click Tools, and thenClick Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.Provide the token number that is generated onto this thread.TurboTax Desktop:Select Online menu if the customer is using Windows. Select “Help” if using a Mac.Select Send Tax File to Agent.A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.
But when I delete my state return, I'm having to pay to file my state taxes again. I've already paid the $40 for filing, and I'm not going to pay again for this. What do I do? I made it all the way to "our records indicate that you are not entitled to efile" statement, and now you said to delete my state taxes and redo them but it's going to make me repay the $40 that's already come out of my bank account.
My token # is 744401. It took a while to load and so I clicked it for a second time and it also said 744402.
I am having the same problem, hopefully turbo tax will have this resolved shortly.
If you received the message I get the message "not entitled to efile one of more formsets,"
Please troubleshoot with the options below. If needed, we will investigate your experience.
Thank you for your participation and patience.
a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?
(The 8915-E Form is projected to be e-fileable starting 02/24/2021)
b. Sign out, Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below
You may need to remove your state and prepare your state return again to move past the error and successfully e-file
c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)
TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.
TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.
Provided by GabiU
Token for you to look at my return 747464. I have been using TurboTax for 10+ years and never had this issue.
Please see the information posted above by @ReneeM7122 for assistance with this issue.
No, do NOT! You will have to repay for your file if you delete your state taxes and then redo it. This needs to be fixed. It only let me file if I chose the option to get the payment taken out of my deductible and have now paid a total of $120 for something I should have only paid $40.
I called Turbotax. Evidently the program never asked me to pay for State return so when I got ready to file, it stopped me with this error message because I had not paid for State, but it never prompted me to before, only Federal. So they instructed me to delete State return and when I did it prompted me to pay for State and then it ran through the short process of updating my State again. So $40 for Federal and $40 for State. Then it efiled appropriately.
ticket 792360 I have been filing with TurboTax for years. no sure why I cant file now.I checked the docs four times already. I have paid for the tax filing fee. Something needs to be done so that I can efile the taxes.
If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/