Start by double-checking your Social Security number in TurboTax. If it's wrong, correct it and then resubmit your return. If you entered it correctly then...
Next check to see if you accidentally filed yourself by mistake earlier:
Check
Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or
rejected.
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date
Then if it wasn't you:
Then it's likely that another taxpayer, inadvertently or otherwise, filed their return using your Social Security number.
You won't be able to fix this rejection; you'll need to file a paper return and attach a copy of the IRS form 14039 http://www.irs.gov/pub/irs-pdf/f14039.pdf
You "may" be the victim of tax-related identity theft. Please see this TurboTax FAQ for information on how to proceed:
https://ttlc.intuit.com/questions/1900655-tax-related-identity-theft
We strongly recommend that you call the IRS Identify Theft Hotline at 1-800-908-4490. You can also click here for additional information at IRS.gov. http://www.irs.gov/Individuals/Indications-your-identity-may-have-been-stolen-and-how-to-report-it-t...