What do I do for rejection code IND-165-01 ?

IND-165-01 error code. Form 8862 must be present in the return. The e-File database indicates the taxpayer must file Form 8862 to claim Child Tax Credit or Other Dependent Credit or Additional Child Tax Credit after disallowance.

Enter 8862 in the Search box located in the upper right of the program screen.  Click on Jump to 8862

Did that still keep getting same error what am i doing wrong

Follow these steps to add Form 8862 to your taxes.

1. Sign in to your TurboTax account and click Continue your return.
2. Click Search in the upper right-hand corner and search for 8862.
3. Select the first result: Jump to 8862.

Now you are at the beginning of the Earned Income Credit.

1. Continue on the first two screens and stop when you see Do any of these uncommon situations apply?
2. Check the box that says, I got an IRS notice saying that I can only claim the Earned Income Credit if I file an 8862 and Continue.  
3. Select Done, but hang on, there are a few more steps to go. 
4. Answer the question about your IRS notice.

I followed your advice and I still getting the rejection message again and again. I try different ways to answered the questions but seems that noting works. 

In order to e-file your return, you will need to add Form 8862: Information to Claim Earned Income Credit After Disallowance. Please follow these steps to add this form:

1. Sign in to TurboTax and click on "Fix My Return"
2. Click on "Search" in the upper right-hand corner, type in "EIC" and then click on "Jump to EIC" link
3. Continue through the Earned Income Credit section until you reach "Do any of these uncommon situations apply?"
4. On this screen, check the fourth box, "I got a letter/notice from the IRS telling me to fill out an 8862 form to claim the Earned Income Credit", and then select "Continue"
5. Select "Done" on the Congrats, you get a tax break screen
6. You'll now see the Since you got an IRS notice, we need to check on a few things screen. Select "No," and then "Continue"
7. Answer the questions about the Earned Income Credit
8. When you come back to the Your tax breaks screen, select "Review" in the left menu
9. Go through the Review section to find and correct any blank entries on the 8862. If you had to fix anything, run through the review again until there aren't any errors

Once you have completed the review without any errors, you are ready to e-file your return. Select "File" from the menu on the left-hand side and follow the instructions to refile your return.

Per @BarbaraW22

I am a new member and I have talked to several agents on the telephone with the same walk through and I keep receiving the same rejection code. IND-165-01. What did you do?

I am receiving the same message Reject Code 165-01. I have spoken with several agents for the walkthrough, and I received the same reject code yesterday. Can someone please help me and explain or share what you did or what I should do? 

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@193Tonya wrote:

I am a new member and I have talked to several agents on the telephone with the same walk through and I keep receiving the same rejection code. IND-165-01. What did you do?

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IND-165-01 error code. Form 8862 must be present in the return. The e-File database indicates the taxpayer must file Form 8862 to claim Child Tax Credit or Other Dependent Credit or Additional Child Tax Credit after disallowance.

Enter 8862 in the Search box located in the upper right of the program screen.  Click on Jump to 8862

My return rejected multiple times as well until I made sure the correct boxes were checked on form 8862. You can't just check one box for EIC if you are also claiming the Child Tax Credit/Additional child Tax Credit etc.

It will only want to check one box. You have to go through and answer the questions in the system regarding this form in each  of the sections that ask you questions regarding each credit.

I am having this exact issue even had 2 experts walk me through and I am still getting rejected what is going on what do I do?

@lost2022 We are currently looking into this issue. Please try back in a few days. We apologize for any inconvenience. 

I'm having the same issue

Could you tell us the exact rejection code that you are receiving so that we can assist you with this issue?

@Mocha0602

It’s been 2 weeks, have you found a solution? 

You would need to reach out to TurboTax customer support for assistance.

@lost2022

I'm still receiving the error code IND-165-01. I was previously told the issue was being resolved and as you can see above we are all getting the same directions but it still rejects regardless. I've done this around 15 times since January and I'm at the point of using HR block if this isn't resolved in the next day or so.

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@chrisfyffe329