Thanks! We did contact TurboTax support, three phone calls and hours on the phone, everytime, we received a request of a refund link, we submitted the request and never received any reply, It has been more than a month. The customer supports are very sympethatic, but they said there were nothing they could help and they couldn't get hold of refund department. I post it here to see if anyone else has similar experience and how to resolve this kind of issue. Can I file a complaint somewhere?