Make sure that you save your progress in TurboTax Online by signing out properly and then try clearing your cache and cookies, log back in and then re-enter the credit card information.
I am having this same issue, and it is driving me crazy.
I have tried 2 credit cards of my own (both from american institutions), as well as 3 credit cards of other people.
I have double and triple checked every piece of information.
I have browsed the forums and tried to find a solution. I logged out, cleared my cache and cookies, and tried again.
Nothing is working.
HELP PLEASE!
@jgereige Make sure that the billing address for the credit card you are using is the exactly the same as the Mailing Address you have entered on your tax return. Click on My Info on the left side of the online program screen. Edit your Mailing Address if necessary. If the billing address is not the same as your mailing address, then after changing the Mailing Address and paying with the credit card, go back to My Info and change your Mailing Address back to the original address you used.
If you have a foreign mailing address then after you complete the payment step in the FILE tab you can return to the MY INFO tab and put the foreign address back. Then complete the FILE tab starting with step 2.
Thanks for that, it worked. Now I have another issue. When I try to file, I get the following message:
Oops, it looks like we're missing some of your personal information like state and zip
I'm having this same issue. I've tried different computers.... Clearing cash/cookies. Logging out... Different cards debit and credit... Customer service was no help. My address match. I haven't moved or changed banks... I've filed with TT for 11 years... This is VERY frustrating. I can have them charge it to my refund but the principle of the thing... paying the extra $40 when I have done everything right and been a loyal customer... and I could (maybe should) really file for free on my own... I just like having my data saved for me. Come on TT fix this for me.
If you are not able to pay online, you can speak with an agent to process your payment.
Please see this Turbo Tax FAQ for the best way to reach an Agent.
https://ttlc.intuit.com/replies/3300041
I'm having the exact same issue. Have you resolved yours yet? I've spoken to two agents and neither one had a clue as to what was wrong.
@Katymax1414 wrote:
I'm having the exact same issue. Have you resolved yours yet? I've spoken to two agents and neither one had a clue as to what was wrong.
Make sure that the billing address for the credit card you are using is the exactly the same as the Mailing Address you have entered on your tax return. Click on My Info on the left side of the online program screen. Edit your Mailing Address if necessary. If the billing address is not the same as your mailing address, then after changing the Mailing Address and paying with the credit card, go back to My Info and change your Mailing Address back to the original address you used.
I'm having teh same issue. I updated my mailing address to the EXACT address as my bank statements. I've used 3 different CC, cleared cashe and cookie and NOTHING
@nancyada1 wrote:
I'm having teh same issue. I updated my mailing address to the EXACT address as my bank statements. I've used 3 different CC, cleared cashe and cookie and NOTHING
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
I have tried clear my cache and cookies, changed my mailing address to match with my credit card billing address. Visa, Master, Discover and American express. 3 Agents, no help at all, guys, do not waste your time. I am leaving turbo tax.
If you are still having issues processing your payment, please follow the instructions here to speak with a live agent.
I am having trouble authorizing my credit card. I have tried 2 different credit cards. Please help!
If you have tried all of the recommendations posted in this thread (above). Please see this TurboTax FAQ to contact support: https://ttlc.intuit.com/questions/3401489
talking to a representative DOES NOT WORK. they cannot process payments. they cannot determine why the CC is failing. i have spoke to 3 representatives. NO ONE CAN HELP.
You may try using a different browser all together.
@nancyada1 wrote:
Tried that too. DOESNT WORK
If the billing address for the credit card you are using is
NOT
the same address as the mailing address on your tax return, this can cause a problem.If the addresses are different then try this -
Click on My Info on the left side of the screen. Edit your Mailing Address to the billing address on the credit card. Click on Continue. Go back to the File section and enter your credit card information again.
If this solves the problem, then go back to My Info and change your Mailing Address back to the original address you entered.
After being on the phone for more than an hour with two different customer service representative I've given up. They couldn't find what the problem was either.
i have talked with 3 living agents, none of them could help me with that
i also tried that. i went to and took a pic of the address my bank statement has so that I can make sure the address was not the problem. I modified the address EXACTLY to what is on my bank and NOTHING.
For further assistance and to speak with someone about your account please click here.
Same problem, no help from customer support. This is a problem with the payment page, as the CC info is not being passed to the bank for verification. TT sees something on the page it doesn't like, then blanks out all the fields. This is something that might happen if you had only four digits in your zip code, for example. Unfortunately, TT doesn't tell you what's wrong, just the generic error message. One thing for sure: it's not because the mailing address is incorrect, or the CC # is wrong.