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New Member
posted Feb 19, 2021 12:20:59 PM

Was hitting enter button to submit taxes. EVERYHING got corrupted, INCLUDING MY NAME. is there anyway to recover from this horror show?

Is there anyone at turbotax anymore that understands taxes or software? No luck so far today.

0 4 400
4 Replies
Level 15
Feb 19, 2021 1:04:59 PM

contact support. 

New Member
Feb 21, 2021 5:07:19 PM

Contacted two people at support. They were completely incapable of understanding or helping or suggesting anything.  In addition, I was put on hold for almost 40 minutes. The people were either not trained to handle an issue, and were passing me to folks that should not have been representing intuit. 
After recreating my entire taxes, I could NOT submit my taxes. 6 errors in a row with suggested instructions to delete my taxes and pay twice to resubmit them. F@%*& intuit. (Very long time customer).

Intuit Alumni
Feb 24, 2021 1:08:28 PM

We take your concern very seriously and wish to help address this.  Unfortunately, in this public internet forum, we do not have direct access to your account, so we would need to direct you to contact our TurboTax customer support team to assist your further.

New Member
Feb 24, 2021 4:58:57 PM

Turbo team suggested I contact support team. Tried twice. Both folks were utterly incompetent and unable to even vaguely understand the issue(s).  Don’t think I can endure another 40 minute exercise in futility. Extremely disappointed.