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New Member
posted Feb 6, 2021 9:48:30 AM

W-2 wont upload stuck on 'scanning for viruses' screen

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1 Replies
Intuit Alumni
Feb 6, 2021 10:52:49 AM

Please try this:

Disabling your virus protector to upload your W2, then you can re-enable it. 

These instructions are a general guide. You may also need to check your software's help resources for more information.

  1. Close all programs that access the Internet or files from the Internet, including email. (Recommended)
  2. Locate your virus-protection software's icon in your system tray in the bottom-right corner of your screen.
    • Mac: Look in the top-right of your screen, in the white menu bar.
  3. Right-click the icon, and then select Disable (or a similar option) to turn it off.
  4. Once you've successfully installed TurboTax, repeat step 3, except this time select Enable to turn your virus-protection software back on.

For more information, please see the TurboTax FAQ below:

How do I import or enter my W-2?