updates

Apparently what is in an update is now a secret.  For many years I've counted on being able to see release notes (as a former software developer that's a big thing to me) but TT / Intuit seems to believe that we don't deserve them anymore, that we should just accept what they choose to dump on us.  So we no longer have any way to know what they are doing.

Yeah its annoying that the release notes are now secret !

Pressing the Link to release notes on the Desktop TurboTax updater takes us to https://ttlc.intuit.com/articles/4784576 which does not redirect to any place.

I strongly suggest that everyone reading this tell Intuit (politely but firmly) how important this information is, and why.  It is my understanding that they are already hearing this from some - I think the more the merrier.  We need to know what's changed, and also what is still problematic.

I strongly object to not being able to see what changed. As the tax prep season goes on, I may file and find an update changes one of the forms I used. I could at least make sure I don't have to file an amended form!

Details on updates are important to be able to monitor any changes in tax calculations or to see what the problems are that are being addressed by the update. Very annoyed by this change in policy - will affect whether I use TT next year!

Federal tax forms are update   then when I ask what changes...TURBO TAX master of INFO refers to Turbo Tax dead end

I agree.  the updates are very important.  Need access to the latest release notes asap!

Please, Please update the link so that we can see what has been updated each time!

This is critical information to your user community

Still a problem as of today's update.

Release notes for updates have been discontinued.  If there are any updates that affect your return, you will be notified via email.

But, how do you know if it affects my form? What if I do my mother's and print it to send in? Are you only keeping track of what forms I use when I e-file with you?

Before your return is ready to be filed, TurboTax will look it over to make sure there aren't any scheduled updates that will impact your return. If there is an update that may affect your return, you will be notified and your return will not be available for filing until the update has been installed.

That's only sort of reassuring, as Intuit is not infallible and sometimes communication methods fail despite all efforts. It is also somewhat beside the point. Intuit's experts keep saying "trust us, we'll take care of you". But being clear and up-front about recent changes made to both program functionality and the tax forms is one of the best ways to retain customer trust. That's why it is standard practice for software producers to do so. Customers who aren't interested, or who don't understand these descriptions, don't have to look at them. Those of us who both want to know and do understand the information should be able to see it. The fact that Intuit is not willing to provide it - for whatever reason - is concerning, especially in an application with such high stakes in correctness and where many of us feel it is critical to understand as much as possible of what is being done.

If you want us to trust you, reconsider this decision. Thank you.

Suppose I file and THEN a form is changed? This means you have to keep track of my forms after it's been filed and (as I mentioned before) I do my mother's form and print it for her. Since I'm not filling hers through you, you have to clue what forms are in play. Seems like a few problems (privacy not withstanding.)

I find it very disconcerting after the last notification of updates being discontinued, that Turbo Tax has not reconsidered telling us what has been updated with each update.  Games on my phone tell us what has been updated down to small changes.  How can a tax software company consider not telling its users what has changed.  Even if some of the people don't understand, some of us do and follow the changes very carefully. I've been a Turbo Tax user for years and this does not bode well for their future.

darn.

Not sure if this is being monitored by anyone who really cares, but if they don't start showing what was updated then after about 15 years using their program, I'll go elsewhere. It's too unsettling not knowing what changed, and if the changes may have affected a form I already filed.  How can you keep track of how changes affect your customers when some don't file electronically. 

Some of us relies on what was updated and when.  That is such a great feature. It let us know if the update we are waiting for was actually downloaded. Now we have to go into the program and go through the return just to find out that the update wasn't what we was waiting for!  What a waste of time!  I've  been using this program for 20 years and love that feature.  I'm pretty busy and don't have a lot of time to waste so I'm not so sure about using this program next year.  

I have complained for years about the lack of information for the state updates and now we get NO information.  Next year I will probably try a different tax software.  Intuit doesn't seem to care about the customers.  TurboTax should take an example from Quicken.  They provide full detail on their updates.  TurboTax gets 1 star from this long time user.

I have been a long time TurboTax user and have been very frustrated with the software in general.  Now they don't want to tell us what changes they have made in their updates.  I feel they are relying on the community to answer questions so they don't have to hire more "experts".  Requests for more information seem to keep falling on deaf ears.  I almost switched to a different software this year.   I plan to next year.  

Per discussion with a support agent, today, management made a decision not to provide the details anymore.  The support agent did not know this, and did not know why this was done. It took more than 15 minutes for the agent to find out this decision was made.  INTUIT/TURBOTAX MADE A BAD DECISION.

Intuit (TurboTax) needs to return to the practice of providing details on the updates they make, be it changes to Federal and Sate forms, or the program itself.  WE as the consumer of their product have a right to know what they are so we can assess the impact on us.  Senior management needs to re-establish the practice NOW.  Keeping us in the dark, most likely will result in my not renewing TurboTax for 2020, and I am a long time user -- in excess of 20 years.

While I strongly disagree with the decision to no longer provide details, why does Turbo Tax continue to frustrate and anger users by making you think you can click on a button to be taken to a place where you can get more details?

I keep thinking they fixed their mistaken decision. 

Your reply doesn't cut it. This approach is an exhibit of poor customer service.  Is it time to start looking for an alternative to TurboTax????

The software is still good.  And I kind of need to have TT in case I need to open old returns.  It is odd that they made the change so you can't see what the updates are yet you can click away trying.  I do understand that they know people are quite upset, and I do not understand why they did this since they need to maintain this information anyway.  So I'm encouraging people to comment on this in the hope that whoever can change this does.