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Returning Member
posted Feb 7, 2023 12:58:58 PM

Unable to load TurboTax 2022

I have installed and used 2022 TurboTax Premier without difficulty for months.  Today when I double clicked my saved return or the TurboTax desktop icon, TurboTax won't load. It opens a window that says " Looks like we've run into an error.  We're sorry but we need to close TurboTax" It goes on to say that you may lose some of your work...There is no error code. It asks whether you would like to send an error report which I did.  I can find nothing online addressing this problem.

0 5 956
5 Replies
Intuit Alumni
Feb 8, 2023 9:17:16 AM

Please review this help resource and see if any of the tips may assist with the issue.

Returning Member
Feb 8, 2023 6:22:05 PM

I tried everything on the list and nothing worked.

Intuit Alumni
Feb 9, 2023 8:36:16 AM

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@lflickin 

 

Returning Member
Feb 9, 2023 9:48:50 AM

Customer Support was useless.  I could never get connected to technical support

Returning Member
Feb 10, 2023 1:47:31 PM

I fixed the problem.  I tried just uninstalling and installing TurboTax but that didn't work.  I had to uninstall, then  search my C: drive for any reference to TurboTax and delete those files.  I then had to review my registry for TurboTax entries and delete them. After that, I re-installed TurboTax and it currently is working.