Unable to Import Forms - JPMorgan Chase - TY2022

I have the same problem with TurboTax 2022 Premier download for MacOS. Punchout to browser reports success, then TurboTax pops up a dialog saying the import was unsuccessful. Tried with both FireFox and Safari as my default browser - makes no difference.

Does the error that you are seeing look like this?

An entry that was downloaded into TurboTax at Federal / Wages & Income / Your income / Investments and Savings / Stocks, Cryptocurrency, Mutual Funds, Bonds, Other may need to be edited or adjusted.  The correction may be done here.

@Anonymous 

The 'error' message TurboTax pops up is this dialog:



When connecting to Chase via the browser punchout, everything appears to have worked fine. I get this screen in my browser:

I have the same issue when I tried to do it this morning in my MacOS Turbo Tax 2022 Premier version.

A follow-up to my initial post…

First a bit more factual background.  I have a regular checking account, savings account, and mortgage account with Chase. The 1099-INT and the 1098 for these accounts were issued by JPMORGAN CHASE BANK, N.A. (Tax ID 13-4994650). 

I also have a brokerage account held by JP MORGAN BROKER-DEALER HOLDINGS INC (Tax ID 13-4110995) – a completely separate organization within Chase’s organizational structure.

I’m thinking the system is throwing up on the fact that there are two separate Chase organizations involved each with their own tax ID and forms.  Not sure if this is an issue that can be fixed on the TurboTax-side or the Chase-side.

All that said, I went into my Chase online account and broke the linked app to TurboTax.  I then tried again only this time I selected only the brokerage account for linking.  I left the checking account, the savings account, and the mortgage accounts unchecked.  It worked.

Linking the brokerage account was preferred because the associated 1099-B has lots and lots of data on sales and dividends that I would not want to manually enter.  The other forms – i.e., 1099-INT and 1098 – are relatively easy to manually enter into TurboTax.

A follow-up to my initial post…

First a bit more factual background.  I have a regular checking account, savings account, and mortgage account with Chase. The 1099-INT and the 1098 for these accounts were issued by JPMORGAN CHASE BANK, N.A. (Tax ID 13-4994650. 

I also have a brokerage account held by JP MORGAN BROKER-DEALER HOLDINGS INC (Tax ID 13-4110995) – a completely separate organization within Chase’s organizational structure.

I’m thinking the system is throwing up on the fact that there are two separate Chase organizations involved each with their own tax ID and forms.  Not sure if this is an issue that can be fixed on the TurboTax-side or the Chase-side.

All that said, I went into my Chase online account and broke the linked app to TurboTax.  I then tried again only this time I selected only the brokerage account for linking.  I left the checking account, the savings account, and the mortgage accounts unchecked.  It worked.

Linking the brokerage account was preferred because the associated 1099-B has lots and lots of data on sales and dividends that I would not want to manually enter.  The other forms – i.e., 1099-INT and 1098 – are relatively easy to manually enter into TurboTax.

Please try to change your password on the JPMorgan website, as this can often help resolve these types of issues. 

Please let us know if this does not work. @Anonymous @SGP1 @yeung38798 

I tried to follow your path of unlinking accounts in Chase online, but could not work out how to do that.  Can you advise on how to unlink an account from Turbotax using Chase.com?

Many thanks,

Rob 

I tried changing the password on Chase.com, but received the same error as reported by the other users

Log into Chase account
Click on the three bars (upper left corner) to open the left navigation pane.
Click on "Security & privacy"
You should then see a box labeled "Link apps and websites (# active)"
Click on the ">" at the upper right corner
Click on the arrow for "Intuit Turbo Tax via Intuit"
At lower right corner click on "Stop sharing data"

I disconnected everything except brokerage and it worked - Many thanks!  I was dreading manual entry of my brokerage transactions.

Rob

Same for me. Thank you PainInTheTaxes.

BTW I tested with TurboTax Online, and it was able to import all my Chase data at once. So this is specific to the Desktop app.

Here is how I partially solved it. Imported 1 account at a time, and be sure to save in between otherwise it looses all imported data.  Checking and Saving account imported fine. It crashes when trying to import the mortgage account. 

I have the same problem, on the account.  It crashes the Turbo Tax app completely every single time, deleting all the work. Thanks.

Bless you; this worked! 

In my Chase account, I was able to restrict the sharing to just the one brokerage account, the data finally imported and I didn't get kicked out of TT. 

It has been several years in a row that TT has had problems importing from Chase; previously it was a bum url and I had my cheat sheet ready, but this year, it's a completely different problem. No way was I going to enter all the data by hand!

Importing the 1099 data is the main reason I'm using TT.  They'd better get their act together; this is getting tiresome.

Thank you for this information.  I am using Turbo 2023 and was on phone with help desk for an hour and no answer.  The linking ONLY the brokerage accounts is what WORKED.  Thank you thank you anonymous

So I too had this problem yesterday, and just manually typed in my info, but I have my other family members to do so. It's now 2024, why hasn't this been fixed??  It's not like Chase is a small-time bank.  To be blunt, I don't have the time to start running through reams of posts about only selecting certain types of account of performing other acts to get around a problem that is over a year old! 

T/T and Chase are two premier organizations/software and need to work correctly. 

This isn't a piece of shareware that's free. If indeed there's a restriction on only certain types of accounts, then Chase and/or T/T shouldn't offer on the panel the selection.

So when can I expect this to work for whatever accounts we have listed for the other taxes I need to do before April 2024?

The imports do work, but each brokerage/ financial institution may have different instructions for importing from their accounts, especially the larger companies, where you need to be sure you have identified the right subsidiary or type of account.

Please see here for instructions from JP Morgan Chase to import/download documents from different types of accounts into TurboTax.

Please see this TurboTax help article for more information on how to address issues with importing.

In the alternative, you can enter them manually in summary sections, as you noted.  TurboTax provides this option for exactly this scenario. See this discussion.

The summary sections should be on the first page of your 1099-B.  It will break down the trades into four sections.

The four sections are -

• Short term covered (owned for less than a year and the basis amount that was reported to the IRS is correct)
• Short term non-covered (owned for less than a year and the basis amount wasn't reported at all)
• Long term covered (owned for more than a year and the basis amount that was reported to the IRS is correct)
• Long term non-covered (owned for more than a year and the basis amount wasn't reported at all)

After you have entered the totals into the sections that appear on your statement (you probably don't have all four) the program will offer you the option to upload a pdf of your 1099-B to attach to the return for submission.

I appreciate the reply, but perhaps you miss my point. I don't need to have to read and navigate all the stuff that you sent.  Simply fix the issue whereby I click on IMPORT, provide my credentials, and JP Morgan Chase's import process doesn't crash Turbo Tax as happens and I lose all my data from a last save.  I shouldn't have to worry about all the wordage you provided.

I completely agree with this. It is completely unacceptable to pay this much money for Tax Software to have it fail to import from one of the worlds largest banking institutions.