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Level 1
posted Dec 30, 2023 11:00:21 AM

Unable to activate existing license on new computer

Bought TurboTax 2023 in Dec (download) and activated it without issue.  I just  bought new computer and installed TT 2023 on it as well.  When prompted, I enter the License Key and it either does nothing or says my key is in error. I thought I had the option to make up to 5 installs? So far I have only used 1 (on the original computer).  Any suggestions?  Craig P

0 2 411
2 Replies
Level 15
Dec 30, 2023 12:31:37 PM

You may have to contact Support on Tuesday.

 

How do I contact TurboTax? (intuit.com)

Level 1
Jan 4, 2024 9:38:53 AM

Thanks but I reached out to the 3rd party vendor and they gave me a new license which works fine.  Craig