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Level 1
posted Apr 17, 2023 6:29:03 PM

Unable to access 2021 tax return due to password I did not set up

I have been able to access my 2021 files with no problem until I installed Turbo Tax 2022, now all of a sudden I need a password to import any file in to this years Turbo Tax. I never put a password on any of the files never have in all the years I have used Turbo Tax.  If I try the answer security question there is no question on a blank answer box. 

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3 Replies
Level 15
Apr 17, 2023 6:42:46 PM
Level 1
Apr 17, 2023 11:03:15 PM

Thank you for your reply. But my issue is for the desktop file version and not an online account.

Intuit Alumni
Apr 18, 2023 1:32:25 PM

For assistance with your password, please see this TurboTax Help Article. Did you save last year's return to your computer as a tax data file? Please see this TurboTax Help Article for assistance with locating your tax file.

 

@cinM