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Not applicable
posted Mar 13, 2022 12:00:07 PM

U.S. mailing address always shows "Italy"

I am running TurboTax Premier 2021 for Mac. The version is 2021.r21.083, Build Date: March 12, 2022 at 11:09:56 am.

 

In the Personal Info section, my mailing address shows "Italy" as the country, even though I only filled in a U.S. mailing address. I've tried everything: import from last year's return or start a new return, single filing or married filing jointly, pick any state, put in a fake foreign address in, say, Australia or Taiwan and then remove it: it always shows "Italy."

 

If I open the underlying form, I'm taken to the Federal Information Worksheet, where "US Address" is filled in and "Foreign Address" is blank except for "Foreign country", which is "Italy". I can't edit "Foreign country", presumably because it is tied to "Foreign code", WHICH IS BLANK.

 

Please fix this ASAP. If there is a better place to file a ticket, please let me know. I searched all over the support pages but couldn't find anything. Thanks!

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2 Replies
Intuit Alumni
Mar 14, 2022 2:23:58 PM

This would be best handled by following the instructions here, so we can assist you by phone. 

Not applicable
Apr 3, 2022 9:53:30 AM

The problem has disappeared. I'm guessing an update to the software fixed it. Thanks anyway!