Turbotax will not process my payment. I have tried my credit card and my mother's and I just keep getting the same error message. Same with paypal. Why is this happening?

It just says "we're having trouble processing your billing information. Please select 'contact us' from the help panel to speak with an expert to assist you." I live in Vietnam so phone calls to the U.S. are logistically very inconvenient.

257

Intuit Alumni

Mar 16, 2022 9:01:42 AM

Did you double-check that the address is correct for your payment? Are you using a US-based address? For more details on this, please see the Help Article here. We are unable to assist with specific payment issues here on this public forum.

For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

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Turbotax will not process my payment. I have tried my credit card and my mother's and I just keep getting the same error message. Same with paypal. Why is this happening?