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New Member
posted Jun 1, 2019 11:25:10 AM

Turbotax SW issue caused IRS penalty. Contacted you three times, no response.

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2 Replies
Level 15
Jun 1, 2019 11:25:10 AM
Level 15
Jun 1, 2019 11:25:13 AM

This is mainly a user community forum, but we can tell you some things to do.

You appear to be using Live Premier.   That Live feature is available during business hours.  8AM-5PM Pacific, Monday-Friday.    Is Live Premier what you used for your personal tax return?   

In your other thread you mentioned the Business Edition.   If your question is about the Business Edition, I'll also tell you how to reach general Customer Support, just in case, since it does not have the Live feature.

 The Live portion of your product allows you to contact an expert for Live tax help and return preparation help from a CPA/EA tax pro.   It also includes a final review of your return, which they will sign, and continued tax help/advice during the year.   Again, I'm not sure what they will say if your question is about the Business Edition, since it in itself does not have the Live feature.  But hopefully they can help  you with that, too.

Here's more info on Live TurboTax.

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

FAQ:   How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

If your Live contact says they can't help you with the Business Edition, you may need to speak to general Customer Support  (hours 5AM-5PM Pacific; 8AM-8PM Eastern).  You can use the form at the link below to schedule a call back, or it may provide a number. 

https://support.turbotax.intuit.com/contact