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New Member
posted Jan 19, 2024 1:19:46 PM

Turbotax Premier fails to progress past "Save File" screen. Entered answer for Question, seems to be locked without ability to continue.

Loaded Turbotax Premier on Apple Mackbook Air running macOS Sonoma, started return, entered information,, but when I got to enter my favorite teacher and save, seems to stay locked up waiting for an entry.  No place to "continue" and can't recover.  Locked up at that screen without ability to go back, go forward, or close return!  Any suggestions???

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Expert Alumni
Jan 25, 2024 6:16:20 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service