I completed my 2023 tax return on April 10, 2023 and paid the fee for it. I received an email telling me they had received the return. I even paid the IRS the money I owed as estimated by TT. Now I've gone into my account to start my 2024 return and realize they never filed 2023. I can't get through to a representative on the phone unless I pay $29 to get support help and I'm not paying $80 to download the desktop program in order to redo the taxes that they already have in their system. I've used TurboTax for years and this is the first time I've had an issue. How can I get through to someone who can help me without getting ripped off?
Paying your TurboTax fees did not file your tax return. Did you go all the way through the FILE section and click the big orange button that said "Transmit my returns now?" If you did not do that yourself, the return was never e-filed. The only way to file it now is by mail. You will need to print it, sign and date it in ink, and mail it in.
But you say that you owed tax due. What did you do to pay? Did you pay on the the IRS web site? Mail a check or money order? If you were having a direct debit that you were paying when you e-filed, that payment was not transmitted, and you also still owe the IRS.
Please explain how you paid.
I got on a payment plan through the IRS and made all the payments directly through them. My IRS account reflects all the payments.
No one in the user forum has access to your account or your information. We cannot tell what you did--or did not do--for that return. If the return was not e-filed successfully, then it can be filed by mail now. What does it say in your account? Does it say "accepted," "rejected," "printed," or "ready to mail?" If it says anything other than "accepted" then it was not filed unless you personally put it in an envelope and took it to a mailbox.
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
r does your account say “Ready to Mail?”
Note: If it says 'rejected," “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.
If you realize now that your return was not e-filed successfully, then you will need to file it by mail. E-filing is permanently closed for past year returns. You will need to print the return, sign and date it in ink, and mail it in.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
THIS EXACT THING HAPPENED TO ME! I literally just got done filing taxes on TT, and at the very end, it’s asking me for 2023 return info… I panic. I have all my papers in front of me that I needed for 2024, and bam- the message comes up that the IRS nor turbo tax have my return! What the hell is going??? This seems so sketch.
This same thing happened to me 2 days ago. I don't know what to do. To complicate matters, I don't have a copy of my return as laptop crashed, and all my files are lost. I paid for max and have receipt from TT which should provide support with IRS. What should I do?
If you used TurboTax Online last year, here's How to Access a Prior Year Return.
If you used TurboTax Desktop, you're correct that all tax files and PDF copies of your return are on your computer, and it crashed; so sorry! I hope you'll save your 2024 files on a removable drive, just in case. I always keep a printed copy too.
You can get a transcript of prior year returns from the IRS, though. Here's How Get an IRS Transcript.
Unfortunately, your receipt only shows that you paid, not that you actually filed.
The same thing just happened to me. Waiting for a response from customer service.
@Colt15 wrote:
The same thing just happened to me. Waiting for a response from customer service.
Paying the TurboTax account fee does not file your tax return.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "
Transmit my returns now
".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
This EXACT same thing is happening to me. I file through TT since 2012. I got an email even saying "You Did it, your taxes are all filed for the year!". I also have the email confirming I paid. I went to file this year, and it didn't have my AGI. I tried to go into 2023 tax records. It has the file listed download your .tax file. When I try to open, it gives an error "file not supported." It's been a months long battle. Finally I am in contact with the Guarantee department. They of course won't admit to any fault for not transmitting it to the IRS. They have lied countless times. Saying they have no report of a system error, but none of them can upload my document. Even said old documents can't be uploaded, but I was able to upload all from 2018 and through, except which one? You guessed it 2023, the one missing. I think we should all get together and file a lawsuit.
We all band together and sue. It can't be all of us, seriously. All of us have some kind of proof we filed, but they can get away with just saying. " Well we don't see a problem on our end" yiu didn't do something right. We are supposed to just accept that? Not me. Email me @[email address removed]
I'm in the same situation and they know they will get away with it, if we don't do something. Email me at [email address removed] if you want to join me
You'll be waiting awhile. I'm in contact with TT guarantee department. I'm getting together a lawsuit. Email me at [email address removed]
@pollygurl12 Try using zero for your AGI so that you can e-file.
I appreciate the advice. I've already done that for my 2024 taxes. TT did atleast help that much, but doesn't help with the fines and penalties I accrued bc they did not transmit my 2023 taxes.
@pollygurl12 TT will not pay your penalties. It was up to you to follow up and make sure that your return was e-filed successfully and to watch your own bank or credit card account to make sure your tax due was paid. Paying your TurboTax fees doe not file your tax return. You have to go all the way through the FILE section to click the big orange button that says "Transmit my returns now"----and if you did not do that, you did not e-file. Only you can click that button. And....after you e-file, you have to watch your own emails to see if the return was accepted.
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
Not that I asked you. However, I did in fact file through them, I did in fact receive an email that said "You Did it! Your all FILED for the year!" So if I didn't file why would I get the email. Why would it show me my tax document to download. Why would someone pay the fee amd not complete the return. That's ridiculous. I've filed through them since 2012. I know how to use it. I'm sorry but I don't sit and watch my bank account penny for penny or my email. I entrusted them. TT does in fact pay for penalties and fees if it was their error, which I am trying to prove through them now. You sound a lot like them too, putting the blame back on the consumer. You probably work for them. Have the day you deserve.