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Level 4
posted Oct 28, 2023 3:10:38 PM

TurboTax Customer Service closed now

Hello,

I just called and TurboTax CS is closed.

Last Saturday, it was open until 5 pm. I would think that since the deadline has been extended, they'd be open. What has changed from last week to this?

Thanks!

0 5 1420
5 Replies
Level 9
Oct 28, 2023 3:24:57 PM

The deadline was midnight on October 16 and it has not been extended.

Level 15
Oct 28, 2023 4:54:10 PM

The filing deadline was October 16, 2023 for everyone except certain residents of CA.   Sorry, but TurboTax is not changing its business hours or customer support hours for that.   If you need customer support, they are available Monday-Friday 5 a.m. to 5 p.m. Pacific time

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

Level 4
Oct 28, 2023 11:15:24 PM

Yes, I am in California. The deadline was extended in 55 (out of 58) counties.

 

Again: Last Saturday, October 21, Customer Service was operating until 5. I know because I was talking to them at 4:51 and they told me they closed in 9 minutes. I don't know what has changed from last Saturday to today. Hence my question.

Level 9
Oct 29, 2023 3:25:55 AM

I am sorry and realized later you were probably in California.  You could call on Monday and ask what weekend customer service they might have to cover the extension.  

Level 15
Oct 29, 2023 6:22:46 AM

Yeah...last Saturday they were probably planned to be open for all of the USA....to deal with anyone's re-submitted/rejected tax returns, from any state, filed on-or-before the 16th, and not just CA extensions.