when I try to start up Turbo Tax I get the message:
TurboTax - Error
Looks like we've run into an error.
We're sorry but we need to close TurboTax....
I have tried to uninstall and reinstall but no success. I have left a return email on this send form but got no response. I have had to file an extension. Very frustrating.
Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues
I have tried everything in the article. I have turned off antivirus software, run as administrator, gone to the defragment section and optimized hard drive. I have sent repeated emails. I have spent over an hour on the phone with one of your representatives. He was unable to help me and told me it is a known issue. when I go to update drivers, windows 11 informs me it is up to date. I have not been able to file my taxes!!!
This program turbo tax business 2024 was working well last January when I initially installed it. I have tried uninstalling it and reinstalling it but no success.
The only thing i can figure out, is that turbo tax stopped working in early February. According to my update history, I received a windows 11 update 24H2. It says successfully installed on 02/04/2025. Turbo tax stopped working after that. I will try to uninstall that update and see if that fixes it. If it does not, I may be forced to pursue other options, and perhaps seek a refund on this software
I replied earlier that TurboTax business 2024 was working good then stopped working after I received the update Windows 11, version 24H2 in early February 2025. I was not able to uninstall that update.
It turns out that update was installed on Feb 28, 2025 on my computer. Turbotax crashed before that.
I need solutions. I have tried the troubleshooting windows update but it reported it could not find the problem.
To reset my computer, and then reinstall all of my programs and all of my data would be catastrophic to me.
We can't help you in the community with this. Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service