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Level 1
posted Mar 27, 2024 7:05:02 PM

TurboTax 2023 won't let me eFile amendment, won't let me Print either

I need to file amendment, I finished working on the tax. My account previously used all 5 eFile quota. And then when I get to File, I choose "File by mail"

 

But the next page, it says "You Cannot E-file These Returns".

 

My only option is "Back" which takes me back to choosing eFile vs Mail.

 

So I try to Print/Save for Your Records, but I went into problem with state return:

 

It thinks I am e-filing and include eFile document the printed return. What am I suppose to do?

 

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1 Replies
Expert Alumni
Apr 1, 2024 8:55:35 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service