Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Jan 1, 2023 7:49:26 PM

TurboTax 2022 Premium wont install on Windows 11

I bought TurboTax 2022 Premium from Costco few days ago. I tried to install software on my windows 11 PC(with latest OS update). I start installing software, then accept agreement and immediately giives me error. I keep getting this error "The volume for a file has been externally altered so that the opened file is no longer valid". Appreciate your help!

0 8 2858
8 Replies
Level 15
Jan 2, 2023 12:26:23 AM
Level 15
Jan 2, 2023 6:15:22 AM

run chkdsk on your C drive

Level 2
Jan 2, 2023 4:18:13 PM

chkdsk run as Administrator passed and no error in Stage1-3. Thanks for responding.

Level 2
Jan 2, 2023 4:47:53 PM

Two things I did - a) connect my CD reader to USB-A port [instead of USB-C] b) Login to TurboTaxHelp.com [ to ensure site is up & running thru installation]. This time installation went past and brought up the TurboTax update screen and installation was completed. 

New Member
Feb 7, 2023 5:32:57 PM

I have tried to install Deluxe Turbotax 2022 . will it install in Windows 11

Intuit Alumni
Feb 8, 2023 10:18:28 AM

Please see the requirements needed to install.  Minimum system requirements for TurboTax Windows software

@ermastep1

New Member
Mar 19, 2023 8:20:26 AM

Tried to download and install multiple times.  YES my machine is more than compatible:   
Windows 11

Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor

No JOY

 

Called the customer NO SERVICE computer and no JOY

Tried to load from CD  No JOY  

 

Intuit Alumni
Mar 19, 2023 12:58:18 PM

Please see our Help Article which provides various troubleshooting steps for a Windows installation.  

 

@Doing my Taxes in the UpState