TurboTax 2018 crashes when entering interest income. This is the first time I have experienced issues with the product. Is there a fix to the product? Product refund?

I have never in all my years experienced an issue with the way this product has performed until this year. TurboTax consistently crashes when entering interest income. When can I expect a fix to the product or how do I get a refund so that I can seek a competent product that will process my income tax return?

595

Level 15

Jun 3, 2019 12:37:49 PM

.........you can try the following,,,but Customer Support may be your final contact point...they've been able to resolve some of these problems..

1) Shut down the software.

2) Reboot....a Windows update came out this week, and a waiting/partially-installed windows update can screw things up.. Reboot even if you don't think anything is waiting.

3) Download and install the special Manual Update.

https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe...

4) try again...if it's still no-go..then Off to Customer Support:

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

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TurboTax 2018 crashes when entering interest income. This is the first time I have experienced issues with the product. Is there a fix to the product? Product refund?