TurboTax Advantage members should've received their products back in November. Did you payment information change, by chance? If TurboTax attempted to process your payment information and was unable to, they wouldn't have been able to process your order.
First, please update your TurboTax Advantage account information to include your corrected credit card info. Use the instructions I'm linking below to update that info.
How do I update or confirm the info in my TurboTax Advantage account?
After you've done that, please contact TurboTax Customer Support during business hours for assistance. A Support rep will be happy to assist you.
What is the TurboTax phone number?
If you are on the Advantage plan and ordered the CD you will get the CD and also both the Windows and Mac Downloads. So you don’t have to wait for the CD. Check the Email, scroll down and there is a part that looks like an invoice, it should say
TURBOTAX ADVANTAGE TY2018 CD W/WIN
AND MAC DOWNLOAD
If you need to download your program…..
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you are an Advantage subscriber sign onto your Advantage account to download