I'm just starting my 2021 return using TT Premier for Windows, entering random bits of info as they come in.
When I close a session by clicking the red X in the window title bar, TT closes, then reopens a few seconds later. This only happens if I have made some change to the data and told TT to save it after clicking the X. I would prefer it stay closed when I close it.
TT 2021.47.15.72
Version 021...000...0415 (not a phone number)
[I never understood TT version numbers]
Please see the resolution offered in this thread for assistance.
I see no resolution in that thread. Maybe I'm missing it, can you spell it out for me?
I have the identical is in Premier 21. Every time I make an entry and close the program it asks do I want to save, and I click on yes. Turbo Tax restarts again and I have to close it again. There has to be a software problem. This has happened at least half a dozen times after entries were made.
Thank you for letting us know. For this experience, please use the Help Article here to reach out to us directly for further assistance.
What an evasive answer! Sending a customer to online "unhelpful" area.
This bug seems to be fixed in WinPerRelease 021...000...0421.
Wrong again. It just happened again even though I only looked at my data and didn't change anything.
I have the same issue since about 2 updates ago. I save my work, close it and it relaunches itself.
Let's not even get into how the problem "freezes" after each entry. It took my 18 minutes to input information from one W-2 yesterday. Have another 2 to enter. I truly hope they fix this as it is obvious that it is an issue with one of the recent updates.
I did my daughter's return 2 weeks ago and there were no issues.
I have the same issue with Home and Business edition. This is very frustrating and should not be happening for the price we pay for this software! TT needs to fix this!
....same for me, Home & Business. After I enter data or open a tax return, and subsequently exit, Turbotax restarts. At that point if I close it again after not opening a return, it stays closed.....
To SForrestLO: Sorry this is not a solution to the current issue at all.....
Same problem here, also loop issue when using "walk me through everything."
Yes, the "loop" issue has been going on for several weeks , as well. I have been able to get around it by clicking on Income and then jumping to the next section. Not sure what TurboTax has done this year, but it has a lot of issues. I have been using them for over 15 years and it has never been this bad!
Thanks, yes by manually clicking another section I get out of the loop. Thanks again.
Hello TurboTax... I'm using TT Deluxe. TT SW just updated as I started the app, entered more return info, and I'm still having the restart issue after closing out the client app (the issue that's been here since since installing TT for TY 2021). I'm having the issue whether I start a new return or update one I've been working on already.
Can this please be fixed? Please??? (I've never seen this situation until this year. Makes me wonder if there are any issues lying in wait that could impact my taxes.)
I'm having this same issue. I also notice that if I click SAVE in file menu or type Ctl-S, and then try to exit the program using the top right X, it again asks if I want to save my return. I just savee it, it should know that. In any event, after closing TT, it always restarts, but then I can just exit using the top right X.
Having the same problem, version 2021.47.21.82. Keeps restarting after I shut it down. Also so slow it's unusable, takes 30 seconds to respond to each entry, screen goes opaque and it says it's not responding. I did 4 other returns and had no problems until today.
I have a very similar problem. When I close a session, TurboTax restarts, but then appears to go away. What happens is it goes into a background mode that will not allow me to launch the app again. I get a Error 70001 " Already running by another user", even though there are no other users on my PC. I just updated yesterday to Ver 2021.47.22.85 It still does it.
It is now 3/31/22 and the program is still doing the re-start for me. Like it crashes and Windows tries to restart it.
It restarts for me on Windows 10 when I close and say yes to save the file. But if I say not to save it doesn't restart. So if you changed anything and want to save, first go up to File-Save.