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Level 3
posted Jan 23, 2023 9:06:25 PM

Trying to pay for e-file and getting "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."

I am trying to e-file via the downloaded Turbo Tax program (through a popup page) and am getting the following error every time I try to pay the fee: "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."

 

Before anyone asks...

-I'm using the correct home address (that matches what the banks have)

-I tried other credit cards + debit card

-I tried logging in with account, as guest

 

 

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2 Replies
Intuit Alumni
Jan 24, 2023 1:56:28 PM

If you're still having issues or have any questions, please contact customer support through the following link for assistance.  

What is the TurboTax phone number? 

Level 3
Jan 27, 2023 6:29:10 PM

After wasting an hour on the phone, the solution I was given was "Return your turbotax to Costco and re-enter all data online and pay again".

 

No Thanks.