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Returning Member
posted Feb 16, 2021 3:16:08 AM

TrbTax 20, it wants to update. It tries to install updates of 2/10/2021 Microsoft Installer error:1316, The specified account already exists. reinstall Trbtax same error

TurboTax 2020, Windows 10, Ran today (2/16/2021). It wants to install updates (released 2/10/2021) Program Updates. It tries to install updates of 2/10/2021 Microsoft Installer error:1316, The specified account already exists. Ran it in compatibility mode, Uninstall and reinstall turbotax, ran microsoft install uninstall, it successfully uninstalled, reinstalled turbotax, same error. Cant proceed with successful install of turbotax updates of 2/10/2021. Cant use Turbotax 2020 anymore. Ran it in compatibility mode of Windows 7, 8 and try to run as administrator. Same error. 

0 2 1996
2 Replies
Returning Member
Feb 16, 2021 3:19:45 AM

Ran it in compatibility mode of Windows 7, 8 and try to run as administrator. Same error. 

Intuit Alumni
Feb 19, 2021 3:55:45 PM

Have you tried to run the updates manually. If that still does not work please reach out to TurboTax customer service for assistance using the FAQ link posted below:

 

TurboTax customer service