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posted Oct 25, 2022 11:41:52 AM

Transactions not updating

I'm extremely disappointed with Mint. I've been using this set of tools for over a decade, but in the last year or two it has become less useful to the point that relying on it as I have in the past is now causing serious issues. Transactions haven't updated from my Wealthfront accounts since July (though balances continue to be updated) my primary credit card is showing no transactions at all (again, though, balances are up-to-date). I couldn't be more frustrated and it looks like I'll have to find a new way to keep track of my finances.

3 8 2802
8 Replies
Level 15
Oct 25, 2022 11:48:44 AM
Level 1
Feb 16, 2023 6:24:13 AM

Chat customer service feature is not working. I’m having the same issue with purchase transactions not updating.

Intuit Alumni
Feb 16, 2023 11:47:34 AM

Please see this help article on how to contact Mint. How do I contact support?
https://mint.intuit.com/support/en-us/help-article/login-password/contact-support/L7B7m3td3_US_en_US

Level 1
Feb 17, 2023 5:55:43 AM

The chat link that I said was not working? Not helpful. After several chat efforts I received one response with a name and then no follow up. Is there another way to contact customer service? Kind of pointless using mint if the data isn’t there.

Intuit Alumni
Feb 17, 2023 9:47:51 AM

While signed into your account, you can click here. You will be able to chat with a specialist to assist in updating your accounts. @Shorbagon 

Level 1
Mar 27, 2023 7:57:25 AM

Exact same problem. Mountain America Credit Union

Intuit Alumni
Mar 27, 2023 8:19:16 AM

Please see this Turbo Tax help article for more information.
How do I contact Mint Support?

Level 1
Mar 30, 2023 3:41:47 AM

I has become an issue with updating accounts but you should get all of your money out of Wealthfront ... they are a terrible "company".