This is an Ohio State issue. It appears to have been implemented by the state due to high volumes of fraud.
Per the Ohio Department of Taxation:
With income tax fraud and identity theft on the rise, the Ohio Department of Taxation (ODT) is committed to safeguarding taxpayer dollars by increasing security measures. The identity verification letter is just one of the tools ODT is using to prevent fraudsters from receiving a refund as a result of identity theft
.
Click
here
for Ohio State information on "Where Is My Refund?
Click here
for information on the Ohio "Identity Verification Letter".
I received the same notice when checking my refund. I logged in with id.me to verify and this is what it said: "We are not able to provide assistance to you via the identity verification tool."
I have no idea what this is.
Also got the same message, and then when I tried to use their Verify ID Me service, it said they were unable to do so?? Any idea on what to do?
I‘m getting the same messages. I was able to verify with id.me, and no luck on more information
I received the same message when trying to track my federal return. However, my state (Va) return has been accepted. Hopefully someone has an answer for this soon. Oh also I couldn’t verify myself identity with ID.me either.
Here is an FAQ about handling identity verification requests from the IRS.
I called the IRS number to verify my identity and they said there's a glitch for those who filed early. They aren't sure if it'll be resolved or if letters will go out, but we'll have to wait a few weeks.
I had a feeling this was the case. I called today to verify my account, and see if there was a letter going out. The Taxpayer protection program is the best number to call. They informed me that I did not have a letter sent, which made me believe this was a glitch even more.
Sounds like there is a glitch in the system for those of us who were able to file early. I have been told that I do not need to verify my identity, and that there was not a letter sent to me to do such. I haven’t gotten a clear answer on if there actually will be a delay in receiving my refund because of this though.
Did you have another response yet? I have the same response in my get my refund page and I don’t know what to do.
No new response. The agent at IRS said it'll take weeks to sort out.
I just checked the status of my refund and received the same message….
Go to your IRS account and check
the messages section on your transcript
It’s not a glitch . It’s a new approach by IRS to provide more details on what the hold up is.
So instead of saying “it’s still being processed” (which meant information was missing,) or “being processed” (which meant that they got the information they needed to proceed) they now provide more detail. It’ll be awhile before EVERYONE. Gets these enhanced status .
Hello,
"To protect you from identity theft, your tax return is currently being reviewed. To help us process your return more quickly, verify your identity and tax return information" What should I do? I am trying to verify on ID. me however it says they are unavailable to verify it or what. It also says cirrently being review so I should do nothing? If anyone knows what to do please let me know! Thanks!
I got the same message. I put my info in to verify everything what correct on the verification Id.Me. What’s going on ?
U were unable to verify it yes? As I can see everyone is experiencing this does this mean its just a glitch?
I have this same message. When i created an “I.D. ME” account for the IRS to verify my identity, i went through the process with submitting my drivers license then it told me it couldnt use the online verification to verify me. Now its asking if i received a letter in the mail from the IRS with a 14-digit control number?? In parentheses it states forms: 5071C, 5447C, 5747C or 6331C. Anyone else have this?
Here is an FAQ about handling identity verification requests from the IRS.