They ask for last year's tax refund information but I don't have it I have W-2s from last year nothing from the IRS a PIN number

I'm guessing it is asking for your prior year AGI.  The IRS uses your prior year AGI to combat fraud. 

 

You can find your 2018 Adjusted Gross Income (AGI) by:

 

• Looking at line 7 on page 2 of your 2018 Form 1040; or
• You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript 

Check these items as well to ensure you have the correct number.  If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

 

Unfortunately, without the correct number, your only option would be to print and mail in your return. 

 

This article will give you instruction on how to print and mail your return.

 

If you need an IP (Identity Protection) PIN to file your taxes, you can retrieve your IP PIN online. Please click on this link: Get an IP PIN

I did my taxes through TurboTax last year I do believe, and was wondering if you can pull that info up on your side. I had a different phone number, same address and different email. I'm in need for the total amount from last year, and the AGI number please and thank you

First, you can do an Account Recovery to pull up all of your accounts with TurboTax and sign into the account with the tax return you need.

Then to locate your last years AGI, please follow the instructions in the TurboTax FAQ below:

How do I find last year's AGI?