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New Member
posted Feb 5, 2020 8:23:34 AM

There is no captcha so i can not prove that i am not a computer

0 2 3128
1 Best answer
Level 15
Feb 5, 2020 8:24:36 AM

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to check mark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again. 

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

2 Replies
Level 15
Feb 5, 2020 8:24:36 AM

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to check mark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again. 

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

Returning Member
May 17, 2021 12:03:38 PM

Nothing is working. I am desperate. Please, help.