The website is freezing when I try to enter my investments. I have many, many trades this year and it takes two minutes for each screen to load when correcting the form.

I have many investments missing dates. I cannot e-file until I fix the errors. This isn't a problem, but the website freezes while loading the page. It takes several minutes for the page to load, three to five. It is impossible to complete these revisions, and therefore impossible to e-file.

473

Not applicable

Feb 17, 2021 5:17:26 PM

Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding How to delete cookies! If that doesn't work try using a different browser all together.

New Member

Feb 20, 2021 7:02:18 PM

I experienced this problem on both Firefox and Edge browsers.

Intuit Alumni

Feb 22, 2021 1:38:16 PM

Have you tried using Chrome?

@stevescott517

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The website is freezing when I try to enter my investments. I have many, many trades this year and it takes two minutes for each screen to load when correcting the form.