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New Member
posted Apr 2, 2023 1:58:21 PM

The software is asking that we confirm our identity. It asked for a 2021 Adjusted Gross Income number. It was entered based on 2021 tax docs. We can't continue?

The 3 Boxes are checked that states we are confirming the number.  But the Continue is not moving to the next page.

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1 Replies
Intuit Alumni
Apr 3, 2023 9:57:05 AM

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

 

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For information on how to contact Customer Support, please visit the help article below.

 

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