the software freezes when I try to manually input my 1099-r information. When can this be corrected.

First, please restart your computer.  Then, please clear your cache and cookies. 

 

 Here is how to clear your cache. 

 

 Here is how to clear your cookies.

 

If that does not help please try a different internet browser.  And then, if that does not help, you may need to try to use a different computer.

 

If none of that works then here is where to contact TurboTax support.

 

@billuhlemeyer