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New Member
posted Mar 30, 2022 10:11:37 AM

The "agent" on the TurboTax app is not legit. They don't give answers they just ask questions. Most of them about my persona information. How do I get legit help?

Is the same with the phone calls. My account is obviously hacked. All customer service I receive is filtered. I have an Identity Theft Case

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Level 15
Mar 30, 2022 10:14:15 AM

Your post shows you are using one of the TurboTax Live editions.

See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282