Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 14, 2025 2:10:43 PM

technical help

I have always installed/run the desktop turbotax app on my laptop, but saved/accessed tax returns on an external hard drive attached to a networked desktop computer.  That networked drive is visible from windows explorer, and in the past was also always accessible through turbotax -- until this year.  This year Turbotax cannot see the networked drive.  What gives?? has the program been restricted to local drives only? 

0 1 415
1 Replies
Expert Alumni
Apr 17, 2025 9:07:15 AM

Please call TurboTax Customer service if you are still experiencing this problem.  Here is a link:  Turbo Tax Customer Service